Shipping will be calculated at checkout once a shipping address is provided. Please allow time for order processing, which varies by product, and shipping: 3-5 business days for parcel ground delivery and 5-10 business days for home delivery. All returns are subject to OmniOutdoorLiving.com standard return policy.
Please contact our Customer Service department with any questions you may have. Click here to email or call us toll free at (888) 839-6206.
Free standard shipping on applicable orders over $200. Exclusions do apply. This offer does not apply to express or expedited shipping options. This offer is not valid on shipments to Alaska, Hawaii, or anywhere outside of the contiguous United States. This offer does not apply to oversize items shipping to rural areas. Oversize items require oversized truck freight shipping (LTL) due to size, weight, or shipping restrictions. Please allow for order processing time which varies by product followed by 3-5 business days for parcel ground deliveries to commercial addresses or 5-10 business days for home delivery to residential addresses. All returns are subject to the OmniOutdoorLiving.com standard return policy. Check out our Shipping & Returns page for additional details on our policies.
Some products require Oversized Truck Freight or special handling via Freight Carriers. This includes products that are large/oversized or highly prone to damage. OmniOutdoorLiving.com requires that all products shipped via Oversized Truck Freight be thoroughly inspected prior to accepting shipment. The customer assumes all responsibility after accepting and signing for a shipment. Please see Oversized Truck Freight Damaged Goods policy below for a step-by-step guide on handling a damaged shipment or shipment requiring return.
Select items can ship to Alaska and Hawaii. Hazmat items, outlined below, are excluded from shipping to AK and HI.
We cannot ship to APO/FPO, P.O. Boxes, or U.S. Territories.
Certain items that are considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, mosquito repellent, etc.) and are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations. Ground transport can take anywhere from 2-8 days shipping time.
For orders shipping small parcel (FedEx, UPS, USPS): In the event that your item arrives damaged, please notify our Customer Service department within 72 hours. You must retain all original packaging. A damage call tag / pick-up tag will be issued and the carrier will pick the item up for inspection and return it to us.
For orders shipping as Oversized Truck Freight (items too large to ship small parcel): At the time of delivery, before accepting and signing for the shipment, you must inspect your item(s) while the driver is present. If it is not possible to inspect each item, make a visual inspection of the items and note ANY damage, no matter how minor. You must write this on your Bill of Lading / carrier shipping document(s) as 'ITEMS DAMAGED, SUBJECT TO INSPECTION'. This is important as it protects you if a freight claim needs to be filed. If you do not follow these instructions, we cannot be held responsible for your freight claim. All truck freight claims must be reported within 24 hours of receipt of goods.
OmniOutdoorLiving.com passes through to you the warranty provided by the manufacturer of the product, and does not offer any additional warranty. Most manufacturers of products offered on our site offer at least a 30-day warranty and some extend up to one year. Please refer to the product manual or contact the manufacturer for warranty information and how to address any warranty issues. OmniOutdoorLiving.com will assist you with respect to defective merchandise in accordance with the manufacturer’s product warranty, e.g., repair or replacement, as specified by the product manufacturer. Customer is responsible for any return shipping and handling.
The goal of OmniOutdoorLiving.com is to provide the fastest possible service to our Customers. In order to accomplish this goal, orders are processed shortly after they are received. Because of this, it may not be possible to cancel your order once it is placed. We recommend that all customers wishing to cancel an order do so by phone as quickly as possible after placing the order, during our customer service phone hours.
To cancel your order, please call us toll-free at (888) 839-6206 between Monday-Friday 9:00 AM to 6:00 PM EST.
If you were unable to cancel your order in a timely manner, you may call us at (888) 839-6206 to request a return once you receive your product(s).
OmniOutdoorLiving.com - (888) 839-6206 - 30 Day Return Policy
Please Read Thoroughly:
If you are not satisfied with your purchase, you may return any unused and unopened item for a refund* within 30 days of receiving the order. Please make sure the returned product retains all original packaging; items that are defective or not in their original condition are not returnable pursuant to this Return Policy.
*The following may NOT be returned for a refund:
Defective items cannot be returned through our standard return process. They are subject to the warranty policy of the manufacturer.
In order to receive credit, all products must be returned in the original packaging and including all original contents. All shipping costs associated with the return of the product are the responsibility of the Customer. Unfortunately, any product that has been opened and/or used cannot be returned, unless they are defective and therefore subject to the warranty policy of the manufacturer. OmniOutdoorLiving.com pays return shipping only for items shipped to you in error or received by you in a damaged condition. Please see below for our Return Process.
We do not accept returns at our customer service office, please ship your return to the warehouse address included in our email reply from Customer Service. We suggest shipping all goods with a carrier that provides proof of delivery as items lost or damaged in transit cannot be credited. UPS and FedEx automatically provide this. Delivery confirmation from the Post Office is available for a fee if you ship by mail. We recommend insuring every package for your own assurance. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products returned to OmniOutdoorLiving.com.
If you think that there is a high possibility that you will be returning the product you are thinking of purchasing, please contact our Customer Support Team to confirm if the standard Return Policy applies.
The following steps will ensure a smooth return:
Please review our Return Policy above for any questions on what can or cannot be returned.
